APPOINTMENT RESERVATIONS

To schedule an appointment, please speak to our Concierge who will help guide you to the right treatment choice. We recommend you book in advance to ensure your preferred time and service is available.

SPA ARRIVAL

Please be ready for your treatment 10 minutes prior to your reservation so that we can properly prepare you for your treatment. This includes a private consultation with your spa therapist which ensures you receive the best possible care. Please understand that late arrivals may result in a reduction of treatment time.

SPA ETIQUETTE

Our Spa environment is one of relaxation and tranquillity. In light of this, our Spa is a mobile phone and smoke free environment.

SPECIAL REQUESTS

Please inform our Concierge when making your booking if you have any special preferences or requirements such as product or ingredient, dietary considerations etc…

FOOD AND WINE

We have a Spa Food and Beverage Menu from which you can pre-order delicious sweets or deli items to be enjoyed before or after your treatment.

PREGNANCY

We have specially designed treatments suitable for mums-to-be and nursing mothers. Please allow us to help guide you in selecting which treatments will be the most suitable for you during this special time. Please advise the Concierge that you are pregnant or breast feeding at the time of booking.

MEDICAL CONDITIONS

Please advise us of any health conditions, allergies, or injuries which might affect your experience when making your reservation.

MINIMUM AGE

A minimum age of 16 is required for all treatments at the Spa.

CONFIRMATIONS

A confirmation email with your treatment details and spa information will be provided upon booking. A private Health Consultation Form will accompany this email and is encouraged to be completed and returned PRIOR to your stay.

CANCELLATION POLICY

A 100% charge will apply for any treatments cancelled with less than 24 hours notice. The same applies for no shows and Gift Certificate bookings.

PAYMENTS    

We require 50% payment of the total treatment cost upon booking. For groups of 3 or more 100% of the booking cost is to be paid up front.

GIFT CERTIFICATES

Gift Certificates are available for all treatments, products and packages. Vouchers can be couriered, Express Posted, emailed or collected from Feathertop Cellar Door. Vouchers are valid for 12 months from date of purchase. Click here to purchase a range of vouchers from our online store.

CONTACT US

For any queries or bookings, please call us on 03 5756 2356 or email us [email protected]